​​​​CLASS PASSES & PACKAGES

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STARTER PACK

• For newcomers only

• Attend all classes of your choice. Valid for any of our Studio, Livestream or Outdoor classes.

• Available on the first visit to EstůYoga only

• Valid for 15 consecutive days starting from the first class taken

• Passes are valid for use by the named pass holder only and cannot be used by others

• 12 hour cancellation policy applies

• Late cancellations and no-shows will be charged to the pass

• No further discounts apply

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SINGLE STUDIO CLASS 

• 1 Studio Class is valid for studio classes only

• Valid for 1 week from purchase

• 12 hour cancellation policy applies

• Non-refundable except for medical reasons and with a doctor’s certificate

• Late cancellations and no-shows will result in the deduction of the class from the student’s account

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SINGLE ONLINE CLASS 

• 1 Online Class is valid for Livestream classes only

• Valid for 1 week from purchase

• 6-hour cancellation policy applies to Livestream classes

• Non-refundable except for medical reasons and with a doctor’s certificate

• Late cancellations and no-shows will result in the deduction of the class

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5 BLOCK CARD

• Valid for 6 months from purchase date

• Please note 12 hour cancellation policy

• Late cancellations and no-shows will be charged to the card

• 5 BLOCK CARDS may be extended by one month for a fee of €10

• Concessions available: discount for full-time students, trainees, and unemployed with valid documentation

• Non-refundable except for medical reasons and with a doctor’s certificate

• Passes are valid for use by the named pass holder only and cannot be used by others

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10 BLOCK CARD

• Valid for 12 months from purchase date

•  Please note 12 hour cancellation policy

• Late cancellations and no-shows will be charged to the card

• 10 BLOCK CARDS may be extended by one month for a fee of €10

• Concessions available: discount for full-time students, trainees, and unemployed with valid documentation

• Non-refundable except for medical reasons and with a doctor’s certificate

• Passes are valid for use by the named pass holder only and cannot be used by others

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MONTHLY PACK

• 30 consecutive days of unlimited yoga. Activates on first date of use

• Concession available for students, trainees, and unemployed with valid documentation

• Not eligible for refund or transfer, except for medical reasons and with a doctor’s certificate

• Passes are valid for use by the named pass holder only and cannot be used by others

• “Late cancel” and “no show” reservations will be charged to your charged via Invoice at a rate of 8€ for each class missed.​

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MEMBERSHIP

• As an opening treat you pay 79€ the first 2 Months (if booked in August or September)

• We offer you a membership that entitles you to book or participate in our regularly offered yoga classes (studio, online & outdoor classes) for an unlimited number of months. This excludes workshops, events, specials, course series, and private lessons. As a member, you will receive a ten percent discount on participation in workshops.

• 10% discount on Workshops

• Bring a friend once a month for a trial session

• Special Commitment 'Thank You' after 6 Months

• Please note the following:

• Membership is valid for one customer at a time, is personal and non-transferable to third parties.

• Membership can be concluded on the desired start date by booking online with Eversports or by signing a membership agreement (please contact us by e-mail).

• Membership is continuous and renews automatically every month.

• No Registration Fee

• Membership has a minimum term of 3 months.

• Membership has a notice period of 1 month to the end of the month.

• ‘Late cancellations’ and ‘no show’ will be charged via Invoice at a rate of €8 for each class missed

• As an opening treat you pay 79€ the first 2 Months (if booked in September). Afterwards regular 89€ each month.

• Not eligible for refund or transfer (except for medical reasons and with doctor’s certificate.

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• Cancelling your membership:

• Must be made in writing to EstůYoga, Winnie Collins / Sibille Quentin, Eduardstrasse 48, 20257 Hamburg.

• If the membership was concluded online via Eversports, termination is also possible online via Eversports.

• Extraordinary termination is only possible in the event of a hard lockdown, pregnancy, moving away from Hamburg or a serious and permanent injury/illness upon presentation of a medical certificate. 

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• Payment:

• Payment of the monthly fee is made by credit card (when booking online via Eversports). If the contract is concluded in writing (via prior contact by e-mail), payment can be made by SEPA direct debit or by bank transfer.

• If services offered are not used, this does not release you from the obligation to make the monthly payments. A refund of fees paid is excluded. Nor is there any entitlement to a reduction in the monthly installments.

• We reserve the right to make changes to the course offer. The customer undertakes to inform the teacher before the start of the course of any facts that could lead to accidents or injuries, such as illnesses, injuries, pregnancy, or similar. The customer participates in each class at its own risk.

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EXPIRED PASSES

• If your block card expires with unused classes left on it, you can extend it by one (1) month from the expiry date by paying a €10 fee online

• Block Cards may be extended for up to 12 months for a fee of €10/month.

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NEW FAMILY ACCOUNT THROUGH EVERSPORTS

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Family account instructions:

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You can easily book for yourself and additional people via Eversports by creating a family account.
Please note that this function is only available on a desktop computer or laptop and cannot be used via smartphone. 
 

To create a Family Account, please follow these steps:
1) Log in to your Eversports account. Click on your name at the top right and then on “My bookings”.

2) You will now be taken to a new view. Click on your name again at the top right and then almost at the bottom on “Book for a family member”. You can now create a family account.

3) Now enter the first and last name of your companion (this does not necessarily have to be a family member; it can also be a friend or similar) and click on “Create and continue”. Your family member has now been created and can be selected for your booking.

When you log in to Eversports as the owner of the family account, the system will ask who you would like to book for. 

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CANCELLATION WINDOW/NO SHOWS, LATE ATTENDANCE AND LATE CANCELLATIONS

 FOR STUDIO/OUTDOOR/ONLINE CLASSES​

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• All Studio/Outdoor classes are subject to a 12-hour cancellation window before the start of the class

• If you do not attend a booked class or cancel with less than 12 hours notice you will still be charged for the class

• The 12-hour cancellation policy allows us to offer your place to another student

• For Studio/Outdoor classes: please arrive at the studio 15-10 minutes before your class starts

• Late arrivals will not be let in after the class has started (a 5-minute tardiness might be accepted)

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• Livestream classes are subject to a 6-hour cancellation window before the start of the class

• You will receive an email 15 minutes before the start with the link to join

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• You can find details below on how the charges are applied based on what type of pass you hold

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​WHY CANCEL YOUR CLASS?

The 12-hour cancellation limit allows us to offer your place to another student.

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HOW TO CANCEL YOUR CLASS?

If you  booked with our cards or through Hansefit or Egym Wellpass:

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log in to your Everports App and go to the “My Bookings” tab, where you can view and cancel your upcoming booked classes. When you cancel your booking, our class credit will be refunded automatically if booked using a card.

If a card payment was made for a single class, the credit will remain active on your account for 1 week.​

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STUDIO/OUTDOOR

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In case of late cancellation after 12 hours:

• Egym and Hansefit bookers, you will receive an Invoice with a charge of 10€

• If you have a Membership with us, you will receive an Invoice with a charge of 5€

 

In case of No-Show:

• Egym and Hansefit bookers, you will receive an Invoice with a charge of 13€

• If you have a Membership with us, you will receive an Invoice with a charge of 8€

 

ONLINE

In case of late cancellation after 6 hours:

• Cardholders, the class will be redeemed from it

 

In case of No-Show:​

• Cardholders, the class will be redeemed from it

 

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CARDS

• All cards have an expiration date and are non-refundable

• Starter Pack expires 13 days from the first day of purchase

• 10 Block Cards expire 12 months after purchase.

• 5 Block Cards expire 6 months after purchase.

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MONTHLY PACK

• Expires 30 days after purchase. It won't renew.​

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MEMBERSHIPS

• Early cancellations are subject to a €89 cancellation fee and require 10 days ' written notice.

• The written notice must be sent to EstůYoga, Winnie Collins / Sibille Quentin, Eduardstrasse 48, 20257 Hamburg.

• Memberships unless written notice is given at least 10 days before the end of the 3-month term, will auto-renew and the fee will be charged from your credit card or charged from your bank account.

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PRIVATE CLASSES

• Pre-payment at the time of booking is required

• Cancellations more than twenty-four (24) hours before the scheduled session will receive full credit toward a future Private Lesson

• Cancellations within twenty-four (24) hours of the scheduled session will be charged in full.

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WORKSHOPS

• Pre-payment in full is required at the time of registration

• Note the cancellation terms of each workshop, they tend to vary

• If EstůYoga cancels a workshop, a full credit or refund will be issued

• EstůYoga reserves the right to amend this policy at its sole discretion

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